- Delivery Time Estimates by Region
- Australia Post eParcel Standard Shipping
- Premium Shipping
- Shipping costs by product
- Out of stock items
- Frequently Asked Questions
- Returns Policy
Delivery time estimates by region
Please note that the number of days quoted below for Australia Post eParcel Standard Shipping and Premium Shipping refers to transit time only.
|Destination||Australia Post eParcel Standard Shipping (Business days)||Messenger Post Premium Shipping (Business days)|
|New South Wales region||3-5||3|
|Australian Capital Territory Metro||3-4||4|
|Australian Capital Territory region||3-5||4|
|South Australia region||4-6||4-5|
|Western Australia region||8+||7-8|
|Northern Territory region||7+||6-7|
Australia Post eParcel Standard Shipping
Standard shipping for orders placed on www.bose.com.au is by the Australia Post E Parcel system. Delivery time estimates apply to in-stock items, exclude the one business day order processing time and are subject to carrier delay outside our control. If you are not available to accept your delivery the E Parcel service provides for a card to be left advising you of the attempted delivery and the order will be left at your nearest post office for you to collect.
Premium shipping for orders placed on www.bose.com.au is by our designated freight courier. Delivery time estimates apply to in-stock items, exclude the one business day order processing time and are subject to carrier delay outside our control. This service provides for a pre call to be made to your nominated contact number prior to the delivery for confirmation that you are available to accept your order. Please note that changes to delivery addresses cannot be made at this time. If you are not available when the courier attempts delivery, a card will be left giving instructions to follow for re-delivery of your order.
How much will shipping cost?
Free standard shipping is now being offered on all products purchased online or by telephone.
|Product||Australia Post eParcel Standard Shipping||Premium Shipping|
|Audio headphones :
|Acoustic Noise Cancelling® headphones:
|Wireless and Bluetooth headphones:
|SoundDock® systems for iPod
|TV Speaker systems
|SoundTouch™ Wi-Fi® music systems
|Accessory||Australia Post eParcel Standard Shipping||Premium Shipping|
|All remote controls||FREE||$20|
|Chargers, batteries and adaptors
|Cables and Connectors
|Bose® StayHear™ tips||FREE||$20|
|iPod connectors and wireless kits
|Portable Speaker Covers
Out of Stock Items
We strive to keep all products sold on www.bose.com.au in stock, but high demand occasionally results in delayed shipment. Out of Stock status is indicated on the product page and in your Shopping Cart during the checkout process.
Frequently Asked Questions
Can my order be shipped to a Post Office (P.O.) box number?
We are able to deliver to a post office box only by eParcel standard shipping not Premium shipping.
Can I have my order shipped outside the Australia?
Orders placed on Bose.com.au can only be shipped to addresses within Australia. If you would like to place an order for shipment to another country, please visit the Bose Worldwide website at http://global.bose.com/.
Will I get an order confirmation by email?
We will send you an order confirmation email after your details have been confirmed and the information has been accepted.
Do I need to sign for my package?
In order to ensure you receive your package on time and in good order, Bose® does require a signature before a package can be left at your location. If you receive a notice stating delivery was attempted while you were out, please follow its instructions regarding an alternate delivery date or package pick-up.
A word about our boxes
Bose® products are shipped in distinctive packaging that showcases product image and name. Generally we do not outer pack our cartons although some packages containing two or more items may be outer packed.
Shipping for Returns
Bose will refund in full all freight costs associated with valid returns made under the Bose Excitement Guarantee. In all other cases, you will be responsible for the costs of returning Bose products to us. See "Your Return Rights" for more information about your return and exchange options.