Delivery time estimates by region
Please note that the number of days quoted below for shipping refers to transit time only. Please add one additional day for processing to all delivery times below.
Standard shipping for orders placed on www.bose.co.nz is by Courier Post for the North Island or Toll Translink for the South Island. Delivery time estimates apply to in-stock items, exclude the one business day order processing time and are subject to carrier delay outside our control. If you are not available to accept your delivery, a card will be left advising you of the attempted delivery and providing instructions to for you to arrange delivery of your order.
How much will shipping cost?
Your return rights
If you are unhappy with your Bose product, or it is not performing as you think it should, you may have rights to return the product under:
- the Bose Manufacturer's Warranty
Your BOSE product comes with a Manufacturer's Warranty against defects in materials and workmanship.
- the Supplier's Returns Policy
If you purchased your BOSE product from a Bose Store or authorised reseller, you may also have rights to return the product to that supplier under the supplier's returns policy. Please speak to the supplier from whom you purchased your BOSE product for further details.
- the Bose "Excitement Guarantee"
In addition, if you purchased your BOSE product online from bose.co.nz, direct from Bose over the phone or for products sold by bose.co.nz purchased from official Bose Stores, you have the benefit of the BOSE 21 Day Excitement Guarantee. The Bose Excitement Guarantee offers you a 21-day trial period to test out your new Bose product. If you are not satisfied with the purchase for any reason, you can simply return it within the 21 day trial period for a full refund of the product purchase price and all shipping costs. Click here for more details.
- the Australian Consumer Law
The product return rights given to you under the Manufacturer's Warranty, the Bose Excitement Guarantee and any supplier returns policy are additional to your rights to return products to the manufacturer or supplier (as relevant) under the Australian Consumer Law. For more information regarding your rights under the Australian Consumer Law, you can visit the Australian Competition and Consumer Commission's website at www.accc.gov.au.
Who to contact if you are experiencing issues with the use, enjoyment or performance of your BOSE product:
If you are experiencing any issues with the use, enjoyment or performance of a product:
- purchased on bose.co.nz or direct from Bose over the phone, please call 0800 501 511 to discuss your return or exchange options with a customer service representative;
- purchased at a Bose store or from a Bose authorised reseller, please contact them to discuss your return or exchange options. If your complaint relates to a manufacturing defect, or other fault covered by the Manufacturer's Warranty or your statutory rights against Bose, you can also contact Bose directly to discuss your concerns and options.
Please be aware that Bose stores and Bose authorised resellers cannot, unfortunately, accept returns or exchanges of products purchased from bose.co.nz or direct from Bose by phone. These should be returned directly to Bose.