Cannot connect the SoundLink® Air system to Wi-Fi network
Check to make sure the Wi-Fi setup application is compatible with your Mac or PC
- The setup application is supported on XP, Vista, Windows 7, Windows 8, MAC OS X 10.6, Mac OS X 10.7 and OS X 10.8.
Make sure your network password is correct
If your wireless network requires a password, be sure you enter it correctly when using the Wi-Fi setup application.
Check the security settings on your wireless router
The SoundLink® Air system will work on all common security types (none, WEP, WPA and WPA2). It is not supported for use on enterprise versions (WPA Enterprise, WPA2 Enterprise, etc).
Don’t plug in the SoundLink® Air system until prompted by the Wi-Fi setup application.
When first starting the Wi-Fi setup application, make sure the SoundLink® Air system is not connected via USB cable until you are prompted to make the connection. Plugging in the SoundLink® Air system before the prompt may cause issues with setup.
Close the Wi-Fi setup application and start over
Restarting the setup application may resolve some connection issues. Close the application and disconnect the system from your computer and AC power. Start the setup application again and follow the instructions in the setup guide from step 1.
Be sure the SoundLink® Air system is within range of the connected wireless router.
A successful connection will be indicated by a solid blue Wi-Fi indicator on the front of SoundLink®Air system.
Try moving the SoundLink® Air system closer to the wireless router
Try moving the SoundLink® Air system
Move the system to the left or right, rotate it to one side or the other, or move it a few feet to a new location.
Check for sources of wireless interference.
The system may be picking up outside interference. To determine if sources of interference are causing the problem, follow these steps:
1. Check to see if the SoundLink® Air system is a few feet from other electronic or electrical devices—such as cordless phones, televisions, microwaves, radio frequency remotes or similar wireless devices.
2, Unplug any of these nearby devices to eliminate them as possible sources of interference
3. Relocate the Bose system away from the source of interference. This may require at least six feet of distance between the two devices. If this solves the problem, keep the Bose system as far away from the other devices and their power cords as possible
Check to see if there are other devices using bandwidth on the same wireless network
These devices can include products such as Internet-connected TVs, laptops, game consoles or tablet computers. If other devices connected to the same network are streaming multimedia content, utilizing VOiP or transferring large amounts of data at the same time, this may decrease network bandwidth and cause this symptom.