Cannot connect the SoundLink® Air system to Wi-Fi network

  • Check to make sure the Wi-Fi setup application is compatible with your Mac or PC

  • The setup application is supported on XP, Vista, Windows 7, Windows 8, MAC OS X 10.6, Mac OS X 10.7 and OS X 10.8.

  • Determine if your wireless network is hidden

  • If your network name is hidden, select the “Other” field in the setup application.  In order to complete the setup you will need to know the following.
    SSID (Network Name)
    Security Type (WEP/WPA/WPA2 Personal)
    Security Password

  • Determine if the system has been setup to work with more than one wi-Fi network. It make take the system between two to eight minutes to connect to a Wi-Fi network, depending on how many networks the system has been connected to

  • The SoundLink® Air will remember the configurations of the last four networks it was set up with. It will attempt to connect to the most recently used network for two minutes before attempting to connect to the next most recently used network for another two minutes. If the network that you are trying to connect with is not one of the previous four networks, the system will need to be set up again using the SoundLink® Air setup application.

  • Make sure your network password is correct

  • If your wireless network requires a password, be sure you enter it correctly when using the Wi-Fi setup application.

  • Check the security settings on your wireless router

  • The  SoundLink® Air system will work on all common security types (none, WEP, WPA and WPA2).  It is not supported for use on enterprise versions (WPA Enterprise, WPA2 Enterprise, etc).

  • The router should not be set to an "N-Only" mode or "5GHz Only" mode.

  • If the network name is able to be seen and the correct password is being entered but the speaker never connects, the router may be set to a mode where it does not communicate to non-wireless-N devices. Such modes should be disabled or changed to a mode that supports wireless-G devices a.k.a. 'Wireless N (B/G compatible)' or ‘Mixed Mode’.

  • Don’t plug in the SoundLink® Air system until prompted by the Wi-Fi setup application.

  • When first starting the Wi-Fi setup application, make sure the SoundLink® Air system is not connected via USB cable until you are prompted to make the connection. Plugging in the SoundLink® Air system before the prompt may cause issues with setup.

  • Close the Wi-Fi setup application and start over

  • Restarting the setup application may resolve some connection issues. Close the application and disconnect the system from your computer and AC power. Start the setup application again and follow the instructions in the setup guide from step 1.

  • Be sure the SoundLink® Air system is within range of the connected wireless router.

  • A successful connection will be indicated by a solid blue Wi-Fi indicator on the front of SoundLink®Air system.

  • Try moving the SoundLink® Air system  closer to the wireless router

  • Try moving the SoundLink® Air system

  • Move the system to the left or right, rotate it to one side or the other, or move it a few feet to a new location.

  • Try moving the system closer to the wireless router.

  • The area the SoundLink® Air is located in may not have a strong enough signal from the wireless router. Moving the system closer to the router should increase the strength of the Wi-Fi signal and improve connectivity.

  • Check for sources of wireless interference.

  • The system may be picking up outside interference. To determine if sources of interference are causing the problem, follow these steps:

    1. Check to see if the SoundLink® Air system is a few feet from other electronic or electrical devices—such  as cordless phones, televisions, microwaves, radio frequency remotes or similar wireless devices.

    2, Unplug any of these nearby devices to eliminate them as possible sources of interference

    3. Relocate the Bose system away from the source of interference. This may require at least six feet of distance between the two devices. If this solves the problem, keep the Bose system as far away from the other devices and their power cords as possible

  • Check to see if there are other devices using bandwidth on the same wireless network

  • These devices can include products such as Internet-connected TVs, laptops, game consoles or tablet computers. If other devices connected to the same network are streaming multimedia content, utilizing VOiP or transferring large amounts of data at the same time, this may decrease network bandwidth and cause this symptom.

  • Verify that your router is using current firmware

  • In some cases, upgrading router firmware can improve performance issues.  Most routers are designed to support a firmware upgrade process. This allows the manufacturer to provide enhancements to routers already sold. Manufacturers generally provide firmware upgrades as free downloads from their Web site.  We recommend contacting your service provider or router manufacturer for information on available updates.