Download the SoundTouch™ app

Before you begin:
Make sure you have administrative access to your computer. Many computers require an administrative password to install applications.

For Mac® operating systems

Minimum supported system requirements:
- 64-bit Apple® Macintosh® computers running OS X 10.6.8
or later

1. Click DOWNLOAD NOW. This downloads the SoundTouch.dmg file
2. Locate the .dmg file. Depending on your browser, the file may be found in the footer or header of the browser window, or in a downloads folder.
3. Double click the .dmg file. This opens a window that contains the SoundTouch™ installer icon
4. Double click the installer icon and install the app.
A prompt may appear, requiring you to allow the SoundTouch™ app and the SoundTouch™ Music Server to access the network.

Note: During setup, you must enter your home network’s name and password (if set).

For Windows® operating systems

Minimum suported system requirements:
- Microsoft Windows® computers running on Windows XP, Windows 7, and Windows 8

1. Click DOWNLOAD NOW. This downloads the “SoundTouch app installer.msi” file
2. Save the file to your desktop or in a folder that you can easily find
3. Double-click the “SoundTouch app installer.msi” file
4. Follow the onscreen instructions to set up your system

Note: During setup, you must enter your home network’s name and password (if set).


If the app fails to load or open, try these helpful tips:

Uninstall, re-download and re-install the app.

- An error may have occurred while the application was being downloaded and/or installed.

When reinstalling the app, be aware of any pop-up message that appears concerning the SoundTouch App and SoundTouch Music Server.

- Depending on the firewall or security software installed, if an "always allow" option is available, be sure to select this option; Otherwise select the option that allows for firewall access over any option that denies, restricts or limits firewall access.

If there are numerous programs running, try closing them before running the setup app.

- The computer may have limited resources preventing it from being able to run too many programs at once. Try closing some or all application before attempting to re-open the application.

If the device running the app is a PC, try opening the app using the SoundTouchC variant.

- The SoundTouchC variant will bypass a specific graphics interface that is not found in some Windows PCs. It is located in the SoundTouch folder found at either C:\Program Files (x86)\SoundTouch or C:\Program Files\SoundTouch

Try restarting the computer and re-opening the application.

- Shut down and restart the computer. Open the setup application once the computer has finished rebooting.

Try downloading the application to a different computer, if possible.

- There may be an issue with the computer, preventing it from creating and proper connection and accessing the application. Another computer may not have the same issue.

Additional support for your SoundTouch™ system:

Contact our technical support team for troubleshooting, setup and technical assistance. For the best possible service, please have your product nearby when you call.


Looking for the mobile app?

Once setup is complete, be sure to download the SoundTouch™ app for your smartphone or tablet. Then you can enjoy the convenience of controlling your system right from your mobile device

To install the app for your smartphone or tablet:

  • For iOS users: download the SoundTouch™ controller app from the App Store
  • For Android™ users: download the SoundTouch™ controller app from the Google Play™ store

Troubleshooting:

If the setup process fails to work, please view troubleshooting info.

Support for your SoundTouch™ system:

Contact our technical support team for troubleshooting, setup and technical assistance. For the best possible service, please have your product nearby when you call.