The Bose commitment to customer satisfaction
At Bose, the overriding goal is to create value for our customers by offering products and services that consistently meet their needs. Our experienced sales and applications specialists strive to fully understand their specific testing needs, and then provide the proper solution for you. We put customers at the center of a dedicated focus on quality and service, and we measure success by the satisfaction of our customers. We are dedicated to bringing you products of superior quality and performance, and exceptional service so you can achieve your goals.
Comprehensive installation and training support
After your instrument purchase, we begin a comprehensive relationship that starts with the planning of your system manufacturing and delivery. We have a kick-off call to review the details of your test system, its intended test application, and to provide specific information about the delivery and installation of your test instrument.
We are committed to delivering your instrument on-time, and our ongoing delivery performance metrics lead the testing Industry. Timely installation is provided by our qualified field engineering team, and we provide thorough training during installation to assure your testing productivity. In addition to on-site training, we provide ongoing web training classes for new users without charge. We can also provide additional training, including advanced training for experienced users, as well as tailored programs to fit individual needs either on-line or at your laboratory.
Free technical support after your instrument installation
We’re committed to your testing success, and Bose has taken this commitment to a new level by offering free technical phone and E-mail support so you can keep your testing program moving forward. Timely and effective technical support can be critical to reach your testing goals. When you need help, we want to make it easy to get answers. The ElectroForce Systems Group has implemented a multi-tier technical phone support system to assure that your call is answered each and every time you need help.