Bluetooth® troubleshooting

There are two terms you'll hear when talking about Bluetooth®: "Pairing" and "Connecting." "Pairing" is the introduction of one device to another. Once paired, they will stay in each other’s memory until manually erased. Up to 6 devices can be paired simultaneously to the Bose® Bluetooth® headset. Once a device is paired, the headset can then "connect" to that device to receive audio or voice from the device.

My headset will not pair with my device.

My headset is already paired, but will not connect with my device.

 

Still need help? One of our Bose technical support specialists can assist you with your issue. To reach us, click on the “Contact us” tab above.

 

Was this article helpful?

Yes
No

Thank you for your feedback.

Sorry you couldn't find the information you wanted. We can help. Please contact us.