Setup troubleshooting

The system does not recognize my USB key

• Remove and reseat the USB key. The USB key may not be connected properly to its input jack on the control console. Disconnect and firmly reseat the connector

• Try the USB port on the back of the console. There is another USB port on the rear of the control console

• Try a different USB key. The USB key may be defective

• Perform a control console reset:

  1. Turn the control console off

  2. On the control console, press and hold Power for five seconds. The red LED will turn off

  3. Release the Power button. Retest the system and see if your video has returned

 

Still need help? One of our Bose technical support specialists can assist you with your issue. To reach us, click on the “Contact us” tab above.