iPod® troubleshooting

My iPod will not charge when docked. What should I do?

Please try the following:

My iPod doesn’t fit in my SoundDock system. Do I need a different insert?

I cannot dock my 4th generation iPod touch®. Why?

The 4th generation iPod touch has a narrower dock-connector opening than other iPod/iPhone models, which can make it more difficult to properly dock and undock in both Bose® and non-Bose dock products.

To properly dock a 4th generation iPod touch, follow these steps:

Before you begin

Docking the iPod

Removing the iPod

Additional tips


Still need help? One of our Bose technical support specialists can assist you with your issue. To reach us, click on the “Contact us” tab above.


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