Power troubleshooting

Speaker will not turn on

• The speaker may be in protection mode. If the system is disconnected from AC power and unused for 14 days or more, it goes into a protection mode to preserve battery power. Plug your system into AC power to reactivate it

• Make sure the cover is open. The speaker will not turn on if the cover is closed.

• Try charging the battery on a different AC plug. There may be a problem with the power outlet you’re using

• Perform a product reset. To perform a SoundLink® speaker reset, following these steps:

  1. On the speaker, press and hold Mute for 10 seconds; the LEDs will flash briefly

  2. Press Power to turn the SoundLink® speaker back on

 

Still need help? One of our Bose technical support specialists can assist you with your issue. To reach us, click on the “Contact us” tab above.